PRIVACY POLICY

Ensuring the privacy and confidentiality of user data is a crucial aspect of our AI service. we implement various measures to build trust and assure customers of the protection of their privacy:

🌿 Custom Chatbot Privacy & Ethics Policy

Last updated: [July 1, 2025]

At EmpathicFriend.com and in all associated chatbot services (including MFriend and DrPsychBot), we are deeply committed to protecting your privacy, dignity, and emotional safety. We are dedicated to creating a confidential, respectful, and empathetic environment for all users.

🌟 1. Anonymous and Voluntary Use

  • Our services are designed so you do not have to register, log in, or provide any personal identifying information to use them.

  • Conversations with our chatbots are fully voluntary, and you may stop interacting at any time without consequence.

🔐 2. Privacy of Conversations

  • We do not permanently store or log the content of your chatbot conversations unless you explicitly consent (for example, if you opt to save transcripts for your own records).

  • Temporary processing of text may occur to provide accurate and contextually appropriate responses, but these are not retained or shared.

⚖️ 3. Respect for Consent and Transparency

  • Before starting a conversation, you will see clear information about how the chatbot works, its limitations, and the fact that it is not a substitute for professional medical or psychological care.

  • You have the right to know how your data is used and to withdraw consent at any time.

🛡 4. Protection from AI Errors and Limitations

  • Our chatbots are designed to offer emotional support and empathetic listening, not professional diagnosis or treatment.

  • In emergencies or crises, we provide clear guidance to connect you with human professionals or local emergency services.

💬 5. Bias Prevention and Fairness

  • We continuously review and improve our chatbots to avoid biased, discriminatory, or harmful responses.

  • Feedback from diverse user groups is used to inform updates and improve inclusivity.

🤝 6. Trust and Open Communication

  • We maintain transparency about our development process, including who builds and maintains the chatbots.

  • You can contact us at any time to ask questions or share feedback on your experience.

🔬 7. No Tracking or Analytics

  • We do not use cookies, behavioral trackers, or analytics tools to monitor how you use our chatbot services.

  • Your sessions remain private and untracked.

💰 8. Donations

  • If you choose to support us via Ko-fi or other third-party platforms, your donation details are securely processed by those services. We do not collect or store payment data.

👶 9. Children’s Privacy

  • Our chatbot services are not designed to target or solicit data from children under 13.

  • If we learn that we have inadvertently interacted with a child under 13 without parental consent, we will promptly remove all related data.

✉️ 10. Contact

If you have questions about this policy or about the ethics of our chatbot services, please reach out to us:

📧 [email protected]

🌿 Summary

Our commitment is rooted in respect for your privacy, your emotional safety, and your right to a dignified and compassionate experience. By integrating these ethical principles, we strive to create AI companions that truly support and honor each person who seeks connection.

  1. Transparent Privacy Policy: The AI service provider, we have a clear and transparent privacy policy that outlines how user data is collected, used, stored, and protected. It should also specify how long the data is retained and under what circumstances it may be shared with third parties.
  2. End-to-End Encryption: Through Implementing end-to-end encryption for data transmission, we ensure that the content of discussions remains secure and inaccessible to unauthorized parties.
  3. Data Anonymization: Personal data are anonymized and stripped of any identifiable information to prevent linking it back to specific individuals.
  4. Data Deletion Policies: We commit to deleting user data after the chat is over and customer leaves the chat window. This can help alleviate concerns about data retention. For example, when a user finishes an online chat with an AI service, the code can be designed to automatically delete or overwrite the conversation data. This can be achieved by setting up a process that clears the data from the memory or storage used to store the conversation. Additionally, data retention policies can be put in place to specify how long the data will be kept before it is permanently deleted.
  5. Consent and Opt-Out Options: Users should be provided with clear options to give their consent for data processing, and they should have the ability to opt-out of data collection and storage if they choose.
  6. Regular Security Audits: We will conduct regular security audits to identify and address potential vulnerabilities in their systems.
  7. Compliance with Regulations: We will adhere to relevant data protection and privacy regulations, such as GDPR (General Data Protection Regulation) or CCPA (California Consumer Privacy Act), depending on the jurisdiction.

It’s important for us as the AI service providers to have robust data management practices and ensure that data is handled securely and responsibly. This includes protecting data during transmission, securely storing it when necessary, and having proper procedures for erasing data when it is no longer needed.